Compliance Policy

Our Commitment to Compliance

Duran Tractors LLC is committed to conducting its business responsibly, transparently, and in accordance with applicable laws and regulations.

As a dealer of new and used tractors, trailers, forklifts, machinery, and related equipment, we aim to provide customers with accurate product information, clear transaction terms, and responsible customer service.

Accurate Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, availability, and equipment condition information are presented accurately.

Because equipment specifications and availability can change, customers are encouraged to confirm important information before completing a purchase.

Where information is supplied by a manufacturer or other third party, the applicable manufacturer’s specifications or documentation may govern.

New and Used Equipment

We clearly distinguish between new and used equipment where applicable.

Used equipment may have previous operating history and normal signs of wear. Information concerning condition, operating hours, specifications, features, and other relevant details is provided where available.

Customers are encouraged to review the available information and ask questions about a particular unit before purchasing.

Transparent Pricing

We aim to present product pricing clearly and accurately.

Where applicable, additional charges such as sales tax, transportation, delivery, or other transaction-related costs will be communicated as part of the applicable purchase process.

Pricing and availability may change when necessary to reflect inventory changes, manufacturer updates, or other business circumstances.

Sales Tax Compliance

Duran Tractors seeks to comply with applicable sales and use tax requirements.

Tax treatment may vary depending on the transaction, delivery location, equipment, and applicable exemptions.

Customers claiming an applicable tax exemption may be required to provide appropriate documentation before an exemption can be applied.

For additional information, please review our Sales Tax Policy.

Payment and Transaction Security

We use reasonable procedures to process and verify customer transactions.

Customers are responsible for providing accurate information and using an authorized payment method.

Where third-party payment providers are used, transactions may also be subject to the provider’s security procedures, terms, and privacy practices.

Shipping and Delivery Compliance

Duran Tractors aims to arrange equipment transportation in accordance with applicable requirements and the capabilities of the transportation provider.

Delivery arrangements may depend on equipment dimensions, weight, destination, transportation method, carrier requirements, and applicable restrictions.

Customers are responsible for ensuring that delivery locations are suitable and accessible for the equipment being delivered.

Equipment Use and Safety

Customers are responsible for using tractors, trailers, forklifts, and other equipment in accordance with applicable manufacturer instructions and safety requirements.

Equipment should be operated only by appropriately trained and authorized individuals and within applicable operating, load, licensing, registration, and safety requirements.

Duran Tractors does not represent that a particular equipment unit is suitable for every intended application.

Product and Manufacturer Compliance

Equipment may be manufactured by third-party manufacturers and may be subject to manufacturer specifications, certifications, warranties, safety instructions, and operating requirements.

Customers should review applicable manufacturer documentation before operating equipment.

Manufacturer names, trademarks, and logos displayed on our website remain the property of their respective owners.

Website Accuracy

We make reasonable efforts to maintain accurate website information.

However, the website may occasionally contain typographical errors, outdated information, technical errors, or product information that has changed since publication.

Duran Tractors reserves the right to correct errors and update product information, pricing, availability, and specifications when necessary.

Privacy and Data Protection

Duran Tractors takes reasonable measures to protect information submitted through our website.

Personal information is handled in accordance with applicable privacy requirements and our Privacy Policy.

Our website may also use cookies and similar technologies as described in our Cookie Policy.

Customer Communications

We aim to communicate with customers using clear and accurate information regarding products, orders, quotations, payments, delivery, returns, and warranty matters.

Customers should use the official contact information provided on our website when communicating with Duran Tractors regarding a transaction.

Fraud Prevention

Duran Tractors may use reasonable verification procedures to identify and prevent fraudulent, unauthorized, or suspicious transactions.

We may request additional information or delay a transaction where reasonably necessary to verify customer or payment information.

Transactions that cannot be adequately verified may be declined or cancelled where appropriate.

Returns and Warranty Compliance

Returns, refunds, and warranty claims are handled according to the applicable transaction terms and our published policies.

Customers should review our:

• Returns & Refunds Policy

• Warranty Policy

• Payment Policy

• Shipping & Delivery Policy

before completing a purchase.

Customer Responsibility

Customers are responsible for providing accurate information, reviewing product details, understanding applicable purchase terms, and complying with laws and requirements applicable to their use of purchased equipment.

Customers should seek appropriate professional advice where specialized legal, tax, licensing, engineering, or regulatory guidance is required.

Third-Party Services

Duran Tractors may use third-party providers for services such as payment processing, website hosting, analytics, security, transportation, and other business functions.

Third-party providers may have their own terms, policies, and compliance requirements.

Where appropriate, customers should review the applicable third-party terms before using those services.

Legal and Regulatory Cooperation

Duran Tractors may cooperate with appropriate authorities and provide information where required by applicable law, legal process, regulatory requirements, or lawful government requests.

We may also take reasonable steps to protect our customers, business, website, and property from unlawful activity.

Continuous Review

We periodically review our website, customer-facing policies, product information, transaction procedures, and business practices to identify areas where improvements may be appropriate.

Policies and procedures may be updated when necessary to reflect changes in our business, products, services, technology, or applicable requirements.

Changes to This Compliance Policy

Duran Tractors may update this Compliance Policy from time to time.

Any updated version will be made available on this page.

Customers are encouraged to review the policy periodically to remain informed about our approach to compliance and responsible business practices.

Contact Us

If you have questions regarding this Compliance Policy or require clarification concerning a product, transaction, tax matter, delivery arrangement, warranty, or other business practice, please contact:

Duran Tractors LLC
269 19th Ave.
Santa Cruz, CA 95062
United States