Payment Policy

Payment Overview

Duran Tractors LLC is committed to providing a clear and straightforward payment process for customers purchasing tractors, trailers, heavy equipment, and related products.

Payment requirements may vary depending on the product, purchase amount, customer, and transaction arrangements. The applicable payment terms will be communicated before a purchase is finalized.

Accepted Payment Methods

Available payment methods may vary depending on the transaction.

Customers will be informed of the payment methods available for their particular purchase during the ordering or quotation process.

Where a third-party payment provider is used, payments may also be subject to that provider’s terms, conditions, verification procedures, and privacy policy.

Payment Confirmation

Orders may require payment verification before they are considered finalized.

Duran Tractors may contact customers to confirm transaction details or request additional information where reasonably necessary to verify a payment or complete an order.

Equipment will not necessarily be released for pickup or delivery until the required payment has been successfully confirmed.

Deposits and Down Payments

Certain equipment purchases may require a deposit, down payment, or other initial payment before the transaction can proceed.

Where a deposit or down payment is required, the applicable amount and terms will be communicated to the customer before payment is made.

The treatment of deposits may vary according to the applicable purchase agreement and transaction circumstances.

Quotes and Payment

A quotation does not constitute a completed sale or guarantee product availability unless expressly stated otherwise.

Customers should follow the payment instructions provided with the applicable quotation, invoice, or purchase agreement.

Prices and availability may change before a transaction is finalized.

Taxes and Additional Charges

Applicable sales taxes, delivery charges, transportation costs, preparation charges, or other applicable fees may be added to the purchase price depending on the transaction.

For additional information regarding sales tax, please review our Sales Tax Policy.

Shipping and transportation costs are addressed separately in our Shipping & Delivery Policy.

Payment Authorization

By submitting payment information, you confirm that you are authorized to use the payment method provided.

Duran Tractors reserves the right to delay, decline, or cancel a transaction where payment cannot be verified, authorization is unsuccessful, or there is a reasonable concern regarding fraudulent or unauthorized activity.

Payment Processing

Payments may be processed through third-party payment processors, financial institutions, or other authorized payment service providers.

Where a third-party provider processes your payment, that provider may collect and process payment information according to its own terms and privacy practices.

Duran Tractors does not need to retain complete payment-card information when payment processing is handled by an appropriate third-party provider.

Order Changes and Cancellations

Customers who need to change or cancel an order should contact Duran Tractors as soon as possible.

A cancellation or change may not be possible once equipment has entered preparation, transportation, delivery, or another stage of fulfillment.

Any approved cancellation, refund, or adjustment will be handled according to the applicable purchase terms and our Returns & Refunds Policy.

Refunds

Where a refund is approved, the applicable refund amount and method will depend on the circumstances of the transaction and the applicable purchase terms.

Refunds may take additional processing time depending on the payment method and financial institution involved.

Certain costs may not be refundable where they have already been incurred, subject to applicable law and the agreed transaction terms.

Payment Disputes

If you believe a payment has been processed incorrectly or you have a question about a charge, please contact Duran Tractors promptly so that we can review the transaction.

Customers should provide relevant order, invoice, or transaction information when contacting us about a payment issue.

Fraud Prevention

Duran Tractors may use reasonable verification procedures to protect customers and the business against fraudulent or unauthorized transactions.

Additional verification may be requested for certain high-value equipment purchases or transactions where additional confirmation is reasonably necessary.

We may decline or delay a transaction where payment or customer information cannot be adequately verified.

High-Value Equipment Purchases

Because tractors, trailers, and heavy equipment may involve substantial transaction values, additional payment verification or transaction documentation may be required before an order is finalized.

Customers will be informed of any additional requirements applicable to their transaction.

Customer Responsibility

Customers are responsible for providing accurate billing information and ensuring that payments are made according to the applicable purchase terms.

Customers should retain their order confirmations, invoices, receipts, and other transaction documentation for their records.

Payment Security

Customers should only provide payment information through payment methods or channels specifically designated by Duran Tractors.

Do not send sensitive payment information through unsecured or unauthorized communication channels.

If you are unsure whether a payment request is legitimate, contact Duran Tractors using the contact information provided on our official website before making payment.

Changes to This Payment Policy

Duran Tractors may update this Payment Policy when necessary to reflect changes to our payment procedures, payment providers, business practices, or applicable requirements.

Any updated version will be made available on this page.

Contact Us

For questions regarding payment methods, invoices, deposits, transaction verification, refunds, or other payment matters, please contact:

Duran Tractors LLC
269 19th Ave.
Santa Cruz, CA 95062
United States

We encourage customers to contact us before making payment if they require clarification regarding the payment terms applicable to a specific tractor, trailer, or equipment purchase.