Returns & Refunds

We Want You to Feel Good About Your Purchase

Buying a tractor, trailer, or piece of equipment is a big decision, and we want you to feel confident every step of the way. Here’s exactly how returns and refunds work with us.

Because we sell both new and used equipment, eligibility can depend on the specific item, its condition, and whether it’s been delivered, collected, or used — but here are the basics that apply across the board.

Return Window: 30 Days

You have 30 days from the date your equipment is delivered or collected to request a return. After that window closes, we’re generally no longer able to accept a return, so if something isn’t right, please reach out as soon as you can.

Before You Buy

A little homework up front goes a long way with equipment this size. Before completing your purchase, take a look at:

  • Make and model
  • Equipment specifications
  • New or used condition
  • Operating hours, where applicable
  • Included attachments and accessories
  • Dimensions and capacity
  • Price and applicable taxes
  • Delivery or collection arrangements
  • Warranty information, where applicable

If anything’s unclear about a specific unit, just ask us before you buy — we’re happy to help you make the right call.

Returning New Equipment

New equipment can be returned within your 30-day window, provided it’s in its original condition along with any accessories, documentation, or extras that came with it.

Returning Used Equipment

Used tractors, trailers, and equipment are sold based on their disclosed condition, so normal wear, prior operating history, and cosmetic imperfections that were part of the listing aren’t grounds for a return. We’d encourage you to ask any questions you have before purchasing, so there are no surprises.

Requesting a return doesn’t automatically mean it’s approved — we’ll review each request based on the equipment and its condition.

If Equipment Has Been Used, Modified, or Damaged After Delivery

Equipment that’s been operated, modified, altered, or damaged after it’s delivered or picked up generally won’t qualify for a return. If something feels off with equipment you’ve received, reach out to us right away rather than waiting — the sooner we hear from you, the more we can help.

Damaged or Incorrect Equipment

If your equipment arrives damaged, or doesn’t match what you ordered, contact us promptly with the details. We may ask for photos, documentation, or delivery info to help us sort things out quickly.

How Return Shipping Works

Return shipping arrangements and costs depend on the reason for the return — for example, whether the equipment arrived damaged or doesn’t match your order, versus a change of mind. We’ll confirm exactly who covers return transportation when we approve your request, since heavy equipment shipping costs vary a lot by size and distance.

Refunds: Processed Within 10 Days

Once your return is approved and the equipment has been received and inspected, we process refunds within 10 days. The refund will go back to your original payment method, and the exact timing after that depends on your bank or payment provider’s own processing schedule.

Refunds may be reduced for approved deductions — like damage beyond normal wear, use, or delivery and transportation costs already incurred — as outlined in your purchase terms.

Costs That Aren’t Refundable

Some costs may already be spent by the time a return is requested and aren’t refundable — this can include delivery, transportation, preparation, or customization charges, depending on your specific order. We’ll always confirm any non-refundable charges with you before you complete your purchase, so there are no surprises later.

Need to Cancel an Order?

Reach out as soon as possible. Once an order has moved into processing, preparation, transportation, or delivery, cancellation may no longer be possible. If we can approve a cancellation, we’ll handle it according to your purchase terms.

How to Request a Return or Refund

Just reach out to us with:

  • Your name and contact information
  • Order or transaction details
  • Product name or equipment identification
  • Date of purchase
  • Reason for your request
  • Photos or supporting documentation, if you have them

We’ll review your request and get back to you with next steps.

Inspecting Returned Equipment

Once we receive returned equipment, we’ll inspect it before finalizing your refund. If the condition has changed since purchase, that may affect the outcome of your request — so returning equipment in the agreed condition helps things go smoothly.

Is It a Warranty Issue Instead?

Some issues are better handled through a warranty claim rather than a return — for example, a mechanical issue covered under a manufacturer’s or seller’s warranty. Take a look at our Warranty Policy, or reach out and we’ll point you in the right direction.

A Quick Note on Used Equipment

Pre-owned machinery naturally shows signs of use — variations in appearance, wear, and operating hours are normal between individual units. If anything matters to you, ask us about it before you buy so you know exactly what you’re getting.

Questions About a Return or Refund?

We’re happy to talk through a return, refund, cancellation, or any specific piece of equipment — reach out before taking any action and we’ll help you figure out the best path forward.

Duran Tractors LLC 269 19th Ave., Santa Cruz, CA 95062, United States

Phone: +1 303-269-1838 Email: [email protected]