Frequently Asked Questions

General Questions

What does Duran Tractors sell?

Duran Tractors LLC offers new and used tractors, trailers, forklifts, and heavy equipment for farmers, contractors, businesses, and other equipment users across the United States.

Our inventory may include tractors, car haulers, enclosed trailers, deckover trailers, dump trailers, forklifts, and other machinery and equipment.

Do you sell both new and used equipment?

Yes. Our inventory includes both new and used tractors, trailers, and equipment. The condition of each item is identified in the applicable product listing or transaction information.

Where is Duran Tractors located?

Duran Tractors LLC is located at:

269 19th Ave.
Santa Cruz, CA 95062
United States

Do you sell to customers outside California?

Yes. We serve customers throughout the United States. Delivery availability and transportation arrangements depend on the equipment and destination.

Inventory Questions

How can I find a specific tractor or piece of equipment?

You can browse our inventory by category or use the website search function to look for a particular tractor, trailer, machine, or equipment type.

If you cannot find what you are looking for, contact us and provide the type of equipment or specifications you need.

Are the products shown on the website currently available?

Product availability can change as equipment is sold or new inventory becomes available.

We recommend confirming availability before making a purchase or arranging transportation.

Are the product images of the exact equipment for sale?

Product images are intended to represent the equipment being offered, but some images may be representative rather than photographs of the exact individual unit.

If the exact appearance, configuration, attachment, or feature of a unit is important to your purchase, please contact us for confirmation before ordering.

Can I get more information about a used machine?

Yes. Customers are encouraged to contact us with questions about a specific used tractor, trailer, forklift, or machine.

Where available, we can provide additional information regarding specifications, condition, operating hours, features, attachments, and other relevant details.

Does used equipment come with a warranty?

Warranty coverage varies by equipment, manufacturer, condition, and transaction.

Customers should not assume that used equipment includes a warranty unless warranty coverage is specifically stated in the applicable product listing, purchase documentation, or warranty terms.

Please review our Warranty Policy for additional information.

Purchasing Questions

How do I purchase equipment?

You can browse the available inventory and select the equipment you are interested in. Depending on the product and transaction, you may be able to request information, obtain a quotation, or proceed through the available purchasing process.

For high-value equipment, additional transaction or payment verification may be required.

Can I request a quote?

Yes. If you are interested in a particular tractor, trailer, or piece of equipment, you can contact Duran Tractors to request pricing or additional transaction information.

A quotation does not necessarily constitute a completed purchase or guarantee that the equipment will remain available.

Can I ask questions before purchasing?

Absolutely. We encourage customers to ask questions about specifications, condition, availability, warranty coverage, shipping, payment, and other important details before completing a purchase.

Can I cancel my order?

Cancellation depends on the status of the transaction and the applicable purchase terms.

If you need to cancel an order, contact Duran Tractors as soon as possible. Cancellation may not be possible once an order has entered preparation, transportation, or delivery.

Please review our Returns & Refunds Policy for additional information.

Payment Questions

What payment methods do you accept?

Available payment methods may vary depending on the transaction.

The payment methods available for your purchase will be communicated during the ordering or quotation process.

When is payment required?

Payment requirements depend on the equipment and transaction terms.

Orders may require payment confirmation before equipment is released for pickup or delivery.

Are sales taxes included in the listed price?

Sales tax may apply depending on the transaction, delivery location, and applicable tax requirements.

Where applicable, taxes will be identified during the transaction process or on the applicable invoice or order documentation.

Please review our Sales Tax Policy for more information.

Are deposits or down payments required?

Some equipment purchases may require a deposit or down payment.

If a deposit or down payment applies to your transaction, the amount and applicable terms will be communicated before payment is made.

Shipping & Delivery

Do you offer delivery?

Delivery may be available for tractors, trailers, and heavy equipment depending on the product and destination.

Because our products vary significantly in size and weight, transportation arrangements are handled according to the specific equipment and delivery location.

How much does delivery cost?

Delivery costs vary depending on factors such as:

  • Equipment type and size

  • Equipment weight

  • Pickup location

  • Delivery destination

  • Transportation method

  • Carrier availability

  • Special loading or unloading requirements

The applicable delivery cost will be communicated as part of the transaction or delivery arrangement.

How long does delivery take?

Delivery timeframes vary depending on the equipment, destination, carrier availability, weather, road conditions, and other transportation factors.

Any delivery timeframe provided should generally be considered an estimate unless a specific delivery date has been expressly confirmed.

Can I arrange my own transportation?

Customer pickup or independent transportation may be possible depending on the equipment and transaction.

Customers arranging their own transportation are responsible for ensuring that their vehicle, trailer, permits, loading equipment, and transportation arrangements are appropriate for the equipment being collected.

What should I do if my equipment arrives damaged?

Inspect the equipment as soon as reasonably possible after delivery.

If visible transportation damage is identified, document the condition with photographs and contact Duran Tractors promptly.

Additional information may be requested to assist with the assessment and any applicable transportation claim.

Returns & Warranty

Can I return equipment after purchase?

Returns are subject to the applicable purchase terms and our Returns & Refunds Policy.

Because we sell large equipment and used machinery, return eligibility may vary depending on the product, condition, use, and circumstances of the transaction.

How do I request a refund?

Contact Duran Tractors with your order or transaction information and explain the reason for your request.

Where appropriate, we may request photographs, documentation, or additional information before determining the applicable resolution.

What does the warranty cover?

Warranty coverage depends on the specific product and applicable warranty.

Where a manufacturer’s warranty applies, the manufacturer’s warranty terms determine the scope, duration, exclusions, and claim requirements.

What if I have a problem with equipment after purchase?

Contact Duran Tractors as soon as possible and provide the equipment details, purchase information, and a description of the issue.

Depending on the circumstances, the matter may be handled under the applicable warranty, return terms, manufacturer procedures, or other applicable transaction terms.

Customer Information & Policies

Where can I find your policies?

Our website provides dedicated policy pages covering important aspects of purchasing from Duran Tractors, including:

  • Privacy Policy

  • Terms & Conditions

  • Cookie Policy

  • Shipping & Delivery

  • Returns & Refunds

  • Warranty Policy

  • Payment Policy

  • Sales Tax Policy

  • Quality Assurance

We recommend reviewing the applicable policies before completing a purchase.

How do you protect my personal information?

Duran Tractors takes reasonable measures to protect information submitted through our website and uses personal information for legitimate business, transaction, customer-service, security, and legal purposes.

For more information, please review our Privacy Policy.

Does your website use cookies?

Our website may use cookies and similar technologies for website functionality, security, analytics, and other purposes.

Please review our Cookie Policy for additional information.

Contact Duran Tractors

How can I contact Duran Tractors?

For questions about inventory, equipment specifications, pricing, shipping, payment, returns, or warranty coverage, please contact us through the contact information provided on our website.

Duran Tractors LLC
269 19th Ave.
Santa Cruz, CA 95062
United States

If you are contacting us about a particular piece of equipment, providing the product name or listing information can help us respond more efficiently.