Shipping & Delivery Policy

We’re happy to get your equipment to you

Duran Tractors LLC ships tractors, trailers, and heavy equipment throughout the United States, and we want the process to feel as straightforward as possible. Here’s exactly where we ship, how long it takes, and what to expect along the way.

We work with trusted transportation providers matched to the size, weight, and destination of each order, so your equipment arrives safely.

Where We Ship

We deliver to all 50 U.S. states, subject to product availability, carrier access, and destination accessibility. If you’re in a remote or hard-to-reach area, just reach out before ordering and we’ll confirm delivery is possible for your location.

How Long It Takes

We know waiting is the hard part, so here’s our honest estimate:

  • Order processing: 2–3 business days
  • Transit time: 5–7 business days
  • Total estimated delivery: 7–10 business days from confirmed order processing

Business days are Monday through Friday, excluding federal holidays. These are our typical timeframes based on real experience — but because every piece of equipment and every destination is a little different, we treat them as estimates rather than guarantees unless we’ve confirmed a specific date with you in writing.

Order Processing

Once your payment and order details are confirmed, we typically get moving within 2–3 business days. Behind the scenes, that includes:

  • Payment verification
  • Order confirmation
  • Equipment preparation
  • Required documentation
  • Carrier scheduling
  • Loading and transportation arrangements

Orders placed on a weekend or holiday start processing the next business day, and we’ll reach out if we need any extra info from you to keep things moving. One quick note: placing an order kicks off processing, but it doesn’t mean your equipment ships that same day — we want to make sure everything’s ready before it heads out.

Shipping Methods

Because tractors, trailers, and heavy equipment need specialized transportation, we deliver using whichever method suits your equipment best:

  • Commercial equipment carriers
  • Flatbed transportation
  • Specialized heavy-equipment transportation
  • Other suitable transportation methods based on the equipment

We’ll pick the right option based on your equipment’s size, weight, type, and destination.

Shipping Costs

Because every order is a little different, shipping cost depends on things like:

  • Equipment size and weight
  • Delivery destination and distance
  • Transportation method
  • Loading or unloading requirements

No surprises here — you’ll see the exact shipping cost as part of your quote or at checkout, before you finalize your order. We won’t add anything after the fact unless you request a change (like a different delivery address or added service) that genuinely increases the transportation cost.

Order & Shipping Confirmation

Once your order and payment are confirmed, you’ll receive your order confirmation right away. As soon as transportation is arranged, we’ll follow up with shipping details so you know what to expect and can prepare for your equipment’s arrival.

What We’ll Need From You

To make sure delivery goes smoothly, please double-check the following before your equipment ships:

  • The delivery address is correct
  • The property is accessible to the delivery vehicle
  • There is sufficient space for safe unloading
  • Roads and entrances can accommodate the transportation equipment
  • Required permits or access arrangements have been completed
  • An authorized person is available to receive the equipment when required

Additional charges may apply if delivery cannot be completed because of incorrect information, inaccessible property, customer-requested changes, or special services not included in the original order — including carrier access restrictions, failed delivery attempts, or waiting time.

When Your Equipment Arrives

Take a few minutes to look everything over — check that what arrived matches your order and watch for any visible transportation damage.

If you spot anything wrong, snap some photos and give us a call or email as soon as you can. We’ll take it from there.

If Something Runs Late

We aim to hit our 5–7 business day transit window, but heavy equipment shipping can occasionally run into:

  • Severe weather
  • Road closures
  • Carrier scheduling or availability
  • Mechanical problems
  • Transportation restrictions
  • Unforeseen loading or unloading issues
  • Other circumstances beyond our reasonable control

If we become aware of a significant delivery delay, we will make reasonable efforts to communicate updated information to the customer.

Customer Pickup

Customer pickup may be available for certain equipment when arranged in advance. Customers choosing pickup are responsible for ensuring that their vehicle, trailer, permits, and transportation arrangements are appropriate for the equipment being collected.

Pickup details must be confirmed with Duran Tractors LLC before arrival.

Transportation Damage

If equipment arrives with visible transportation damage, please document the condition with photographs and contact us promptly with your order and delivery information. When a third-party transportation provider is involved, additional carrier inspection or claim procedures may apply.

Changes to Shipping or Delivery

Contact us as soon as possible if you need to change your delivery address or other shipping information. We will make reasonable efforts to accommodate changes before dispatch; however, changes may not be possible once equipment has been released to the carrier.

Additional charges may apply if a customer-requested change results in additional transportation costs.

International Shipping

International shipping is not automatically available for every product or destination. Customers outside the United States should contact Duran Tractors LLC before placing an order to determine whether delivery can be arranged.

Where international delivery is available, applicable customs duties, import taxes, brokerage fees, permits, and destination-specific charges are the customer’s responsibility unless otherwise agreed in writing.

Contact Us

If you have questions regarding shipping costs, delivery availability, or the estimated delivery timeframe for an order, please contact us before completing your purchase:

Duran Tractors LLC 269 19th Ave., Santa Cruz, CA 95062, United States

Phone: +1 303-269-1838 Email: [email protected]